1. Who we are
Softglow Studio operates a clay education and studio resource service from Buenos Aires, Argentina. This policy explains how we handle information when you browse the website, contact us, save a catalog item, or place items in the demonstration cart.
2. Information you provide
When you use the contact form, we receive your name, email address, phone number, and message. Please do not include sensitive information that is not needed to answer your enquiry.
3. How we use information
We use contact details to respond to your request, understand the class information you need, provide accessibility-related assistance, and maintain a reliable conversation. We do not sell contact details or use them to make sensitive inferences.
4. Local storage
The Fallows list and demonstration cart are stored in your browser under the keys softglow-fallows and softglow-cart. A theme preference and cookie consent preference may also be stored by the site runtime. These local records are not an account and are not sent to Softglow Studio.
5. Cookies and essential preferences
The site may use essential cookies or browser storage to remember consent and display preferences. We do not use the cookie banner to request marketing consent for unrelated tracking.
6. Retention and protection
We retain contact correspondence only as long as reasonably needed to respond, maintain business records, or resolve a request. We use reasonable administrative and technical measures, but no internet transmission can be guaranteed completely secure.
7. Your choices
You may ask what contact information we hold, request correction, ask for deletion where appropriate, or withdraw from non-essential communication. Email [email protected] or call +54 11 9796-4322. We may need to verify a request before acting on it.
8. Changes and contact
We may update this policy when the service changes. The effective date above will be revised when a material update is published. Questions about this policy can be sent to [email protected].